2015 has been an incredibly challenging year. Attacks on the streets of Paris and Copenhagen, many more months of Ebola endurance in Sierra Leone, an earthquake in Nepal, tourists targeted on the beaches of Tunisia and, for us, the ultimate tragedy: a terrorist attack on one of our own properties when lives were lost at Radisson Blu Hotel Bamako, Mali last month.

When I sat down to write these lines this year, it was hard to know where to start. Should I focus on the tragic events or could I or should I try to find a silver lining somewhere. Those who know me know I almost never speak of risk without mentioning opportunity, but how do you find opportunity in the aftermath of terrible tragedies that cause irreversible impact on innocent individuals and everyone that their unfairly shortened lives touched?

Growing challenges in Europe have also hit headlines in 2015. Most of us that live here now have only experienced Europe as a relatively peaceful part of the world that had moved on from war and nationalism, to peace and collaboration in a union that tore down the iron curtain of the cold war, opened its common borders and promised prosperity. While reading annual reviews of Europe, terrorism and refugees were often intertwined as if one caused the other or vice versa. But as the refugee crisis continues and we see the return of border guards and calls for walls it made my brain wonder and my mind wander…

When all is said and done, 2015 will have been a year that, for me, called to mind the deepest meanings of every line in the Carlson Credo. We will never ever give up as we continue to grow, continue to lead and continue to dream. Most importantly though we’ll continue to care.

Always Care.

— — — — — — —

Connect with Paul:

To learn more about my experiences gathered during a 4-decade long post high school gap year, you can find me at www.alwayscare.ca. Look for our book on hospitality and service in the age of AI, published by How2Conquer.com and coming in 2021!

Paul is also a managing partner at www.northpointinternational.com, where you’ll find unsurpassed global expertise in the world of hospitality safety and security.



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Paul Moxness

Paul Moxness

Writer, Storyteller, Basement to Board Room Hotel Security Specialist, Author of upcoming book: The 4-Decade Gap Year - 87 Stories from the University of Life